The other week our iPad went nuts. Possessed is the word I used to describe it to Apple Support. Things were swiping all over the place and apps opening of the own accord.
After it had calmed down over night it was usable but parts of the screen no longer responded to touch. In particular the letter O on the keyboard never worked.
So, on Sunday, three weeks before Christmas and against my better judgement I drove in to town to return it to the shop. The man at the shop confirmed it was broken and said a new one would be back in the store within 14 working days. This worked out that (if I was lucky) it was be back just before Christmas. Now a) I didn't want to come in to town again so close to Christmas and b) didn't want to risk not having it back in time for Christmas.
The option I went for was to buy an Apple Care "protection plan" for 70 pounds. With this I called on the Monday and the replacement arrived on Wednesday.
Like an idiot I returned the old one in its original box with the charger and cable. Luckily I had a spare one (not now I don't though). Lucky also that it got back to Apple in one piece as the original box offers it no protection. Shame Apple refuse to return anything sent to them in error.
Putting aside the hassle I went through to get the new one (you have to expect this to a degree when IT kit goes bad I suppose) what surprised me was just what a pain it is to manage your iPad's content via iTunes.
You'd assume that all things Apple are super-user-friendly. Is that really the case though? I found backing up and restoring all the apps from the old to new iPad a frustrating and tedious process and I still didn't get any of the data back (I lost hours and hours -if not days - of gameplay achievements too).
The iPad syncing process if full of confusion. Like the fact you can't sync apps if "restrictions" (of any kind) are enabled on the iPad itself. Then there's the warnings every time you choose to sync something - normally along the lines of "If you do this you'll have to buy all your apps again" or "If you do this all music and videos on the iPad will be erased" etc etc.
I love my iPad and was at a bit of a loose-end for the two days we were without it. But now I have my "new" iPad I can't help feeling it's somehow tainted. Like taking an old girlfriend back after a messy split. You never quite got the same kind of affection for them do you...