For the 6 years I've run Rockall Design I've banked with the Co-Op. This decision was made on the fact that they're an "ethical bank" and it made be feel all green and eco-fuzzy choosing them. That turned out to be a mistake and I am now in the process of switching banks.
It's not that there's anything wrong with the Co-op as a bank. They've never done anything to upset me there. It's just that their online banking for business accounts is an absolute joke. What might just have washed 6 years ago as an acceptable solution is now laughable in how bad it is. So bad that I won't even try to do it justice by listing all the issues.
It always makes me laugh when I remember being offered the solution - "visit out of business hours". But, errr, hello, it's a business account. I don't want to be doing my business admin on the weekend thank you very much.
As the online interface is the only interface to my bank it has to be up to scratch. As the co-op causes me severe irritation at least once a month I've just had to take action (they've been promising a new interface for way too long) and I'm in the process of opening a new bank account.
What prompted me to do with was a junk mail from Alliance & Leicester asking me to open an account with them. Ok I thought, now's as good a time as any. So I applied online and waited. Two weeks later I rang them to find out they'd sent a letter to tell me I'd been declined, which never arrived. Apparently my credit rating isn't bad enough. Although if I wrote them a letter asking them to re-consider the likelihood is that it they'd accept. Yeah, right.
What is it with banks acting like credit card companies and only accepting accounts for businesses with debt. It's like being punished for doing well. No debt = no account!
In the end I opened a new account with HSBC, which has been "accepted in principle" and I await a call to finalise it.
Either way the co-op have lost another customer and judging by other online commentary I'm not the only one. Ironically I blogged about how bad co-op was 6 years ago, before opening the account, saying I wouldn't, but then did. Doh!
To celebrate the fresh start and inspired by the Invoice Like a Pro article on Smashing Magazine I have re-vamped my invoice to look like this: