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Phone4Me

I went ahead and ordered the P910i. Having read all your feedback from Tuesday's post this looked like the one with most of the positive votes.

It's also the only one suggested that Vodafone stock. For various reasons (see further down) I wanted to stick with them.

Vodafone managed to get it down to a reasonable price and included some freebies too. Although I had to point out I'd been outside a contract and paying them each month for over a year (free money to them) and that, should I go elsewhere, I know I could get a better deal. It's amazing how much money they can magically knock off when you talk about leaving.

Me leaving them was something of an empty threat anyway. I stick with what I know for various reasons. Mainly because I don't want the hassle of dealing with any other company.

Just last week Quinn had a new phone as a birthday present from her grandad. It was my job to call Orange and register it for her. What a pain. It took three days. The first contact you have with them is the 0800 number you're told to call to register. When you call you're told how Orange are committed to "excellent customer service", just before being patched through to an off-shore call centre in "India". I'm not joking when I say I couldn't understand a word the lady on the other end was saying. Nor her I for that matter. Not good when you have to read three or four 20 digits numbers to her. After three days of trying we called Tech Support (on-shore!). They said the phone was blacklisted and may be off EBay. I told this to Quinn, but I might as well have told said "Your granddad's a criminal". After more messing about we found out it was actually bought from Orange online store. We called to tell them this and they then blamed "India" for not following procedure and asking where we bought it, so they could unlock it. I told them about my initial communication problems and they asked that I relay this to Customer Services. I wonder why.

This had already put me off dealing with Orange. Then Karen (not wanting to be out-done by her daughter) went to Phones4U to get a new handset. Yesterday we found out they had slammed us. That settled it for me; I just don't want to have to give out my detials to these people.

Sometimes it's best to stick with what you know.

Comments

  1. Humm... P910i.... the phone has everything one would like, so truely it "was" the one I would have got last summer if it wasn't too expensive yet,

    my partner has it and we realised quite a few disfunctions, like : when it vibrates on a wooden table it answer by itself, which can be anoying ;-) the speaker not loud enough, poor camera quality and a few bits and pieces,

    but at least... it doesn't crash as often as my Nokia 6230 does.

    For a touch screen phone I think it's one of the best,

    you won't spend time waiting in a room for an appointment but play chess instead!

    enjoy ;-)

  2. BTW: use SyncML to transfer your old phone details to your new phone.

    Hi again,

    I just thought of something really useful I found a few months ago : a free (!) SyncML server that allows you to sync (so backup) any phone to and from their server,

    check out {Link}

    It even sends you a SMS to your phone so no need to configure the phone to syncML,

    you could sync your previous phone, and then change your phone model on the site and sync the new phone !

  3. Nice one Jake, you won't be disappointed with the p910i!

    Interesting about the slamming problem, it's a big problem in the telephone industry.

    A few months ago I started a new business that, in part, aims to prevent an awful lot of people like yourself being slammed, and so far it is going very well for one company that we are working for. The best part is that the whole process runs on Domino!

    Funnily enough, the telephone companies themselves are not normally the ones to blame, but it sadly appears in your case that they were to blame. I feel a sales pitch coming on... :)

    • avatar
    • Ian B
    • Fri 15 Jul 2005 07:56

    Is Quinn old enough to have a phone?

    • avatar
    • Jake Howlett
    • Fri 15 Jul 2005 08:01

    Tom. She's too young not to have one.

  4. Hmm.. interesting. I noticed while reading the article on BT that there was much mention of "punters". I assume this refers to customers from the usage, but why "punters"? I know that outside the US soccer is the predominant sport on this dirtball, but surely there's a better reason for calling you punters than simply a soccer tradition.. right? Just a curiosity.

    While I do feel your pain, Jake, it is good to know that US consumers aren't the only ones subjected to such techniques. I only stopped getting those calls when I dropped my land-line completely. Cool cell btw. I wish Nextel had a similar model. PDA phones are all so bulky. Blah.

    • avatar
    • Ian B
    • Fri 15 Jul 2005 16:18

    Joel,

    It's another testement to the drinking prowess of the Irish!!

    A Punter is a customer, originating in pubs (def: public house, bar, an inn :-) ) where the irish customers paid in punts. Get a punter in and your made!

    So I suppose customers/punters should be called eurers now?

  5. Yeah. I switched from Vodasham to O2, as Vodasham had hit me for 2.5 GRAND (sterling) for roaming calls - my international discount had "mysteriously" disappeared, etc. Sigh.

    So. O2. Complete and utter shambles. Such was their customer service, and such were the refunds given to me, they were paying *me* to use the phone.

    However, this year - I went for an XDA2.

    Okay - plus points - its a PDA phone and can run TomTom with a £30 GPS/Bluetooth puck. Fine.

    Downsides. Its a bad phone (no-one can hear me), the MS operating system hangs and crashes frequently, it only lasts a day on charge, and its the size of a brick. Its been a PITA....

    Wish I'd went Vodasham/nokia..

    ---* Bill

    • avatar
    • Harri
    • Sun 17 Jul 2005 12:57

    By the way, can you read these blogs easily with your phone? My Nokia 9300 display is just enough wide to read whole width at same time (I'm checking my personal mail in summer cottage and wanted to check what desicion did you make...

  6. Harri - I reckon Opera with 'Fit to screen' option should be able to render it pretty nicely, as most of the layout of this site is achieved in CSS - which funnily enough is dispensed with when using Opera's small-screen display format.

    • avatar
    • Fredrik
    • Tue 19 Jul 2005 01:06 PM

    The P910i with HandyDay makes it even more usefull: {Link}

  7. Hi all,

    To make the "good" choice, compare !

    {Link}

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Written by Jake Howlett on Fri 15 Jul 2005

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