I created a test document in an existing web app, using your "Ray D'Urso"
value. Then I did a search on "Ray" that worked, just to prove the search
worked. Then I changed the url to use the "Ray%20D%27Urso" value and that
worked, too.
Are you sure that your search component is working correctly? For example, try
a search on "Ray" and see if that works.
If not, make sure the index is up-to-date. It might just be that simple.
I created a test document in an existing web app, using your "Ray D'Urso" value. Then I did a search on "Ray" that worked, just to prove the search worked. Then I changed the url to use the "Ray%20D%27Urso" value and that worked, too.
Are you sure that your search component is working correctly? For example, try a search on "Ray" and see if that works.
If not, make sure the index is up-to-date. It might just be that simple.