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    • Richard Shergold
    • Posted on Wed 5 Nov 2003

    Jake, I have to disagree. We've just built a CRM application for a large International Bank. One of the key features of the system is that every field label on every form (and this comes to over 200 field labels) are user configurable. These field labels often change - to start with the label might be "Customer Number:". A few months later, throughout the organisation, this might for some reason be known as something else ("Customer Account Number" or something). We've given the System Administrators full control over these field labels and they really appreciate the fact that no design changes are required when they need to change.

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