Unknown Error

Abstract

When users access their mail file via Domino Web Access, create a new memo and then select the "To:" address button, this should immediately bring them to their local contacts. It does but an error "Entry not found in Index" appear and no local contact are listed in the address box. They can switch to the servers NAB and names will appear

"Entry not found in Index"

Content

When a customer accesses his/her mail file via IBM Lotus Domino Web Access (iNotes Web Access), then creates a new mail message and selects the "To:" address button, the local contacts appear as they should but the following error message occurs, and no local contacts are listed in the address box:

"Entry not found in Index"

The customer can switch to the server's Domino Directory and the names will appear.

This issue has been reported to Quality Engineering as SPR# SRKM6KZ8QS, and is under investigation. The issue occurs when the Domino Server has been upgraded to 6.5.5 or 7.0.1, but the iNotes6.ntf design being used is from a previous release.

The problem in Domino Web Access (DWA) is caused by the presence of a new view, ($PeopleGroupsFlatExt), in the iNotes6.ntf file that ships with Domino 6.5.5 and 7.0.1 Server. Releases prior to 6.5.5 do not contain this view.

To resolve this issue, do either of the following:

- Upgrade the iNotes6.ntf to the version that ships with the 6.5.5 and 7.0.1 servers,

OR

- Upgrade the 6.x design (iNotes6.ntf) to the new 7.x design (DWA7.ntf).

MikeDiaz on 08/31/2006 02:46 PM